2026-10-22, 15:48Identified
The affected systems have been updated and are being prepared for live operation again.
Major outage
Inbound Calls Restricted
All other services are running normally.
Not affected: Omnichannel (Outbound and more), Acasi Voicebot, Customer portal / Reporting
Telephone service has been restricted due to a security alert issued by a German security agency.
Current status
Telephony / Reachability
Outage
Omnichannel (Outbound and more)
Running
Acasi Voicebot
Running
Customer portal / Reporting
Running
Last update
2026-10-22, 15:50
New updates appear here and in the status ticker.
Current updates
Status ticker
We keep you posted here. The latest update is always at the top.
2026-10-22, 11:16Update
We have consulted with our carrier once again. The updates are currently being installed, and the system is attempting to install the correct packages in the background.
2026-10-22, 08:12Update
We have activated emergency routing with our telecommunications provider and informed our service providers with the highest traffic volumes that they should suspend their routing to us today. Accessibility is still severely limited but still possible.
What you need to know
This is frustrating, and we are working hard on a solution.
When your customers cannot reach you, every minute counts. We know that. Our technical team is fully on it and will keep you updated here.
What happened?
In response to a recent security alert from the Federal Office for Information Security (BSI) regarding critical vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619), our telecommunications service provider has taken the precautionary measure of disabling parts of its infrastructure.
Who is affected?
This affects our old phone system, which we still use to operate approximately 90% of our inbound hotlines today. Outbound campaigns are not affected by this measure.
When will it be resolved?
The restrictions will remain in place until the necessary security updates have been installed and verified. We are working around the clock to restore the affected services and will provide an update as soon as they are available again. We appreciate your understanding regarding these temporary restrictions.
Availability
The last 90 days
Telephony / Reachability
Service hotlines, numbers and call forwarding
99.24 % available
today
Omnichannel (Outbound and more)
Campaigns, chat, email and agent workplaces
100.00 % available
today
Acasi Voicebot
AI-powered call handling
100.00 % available
today
Customer portal / Reporting
Login, reports and exports
100.00 % available
today
Operational
Degraded
Outage
Maintenance
Planned maintenance
No maintenance is currently planned.
Do you have an urgent question?
Our incident hotline is staffed around the clock during an incident.